Listening Below The Surface Of The Words
February15Y
Most people listen selectively. There is really nothing wrong with that. You can not listen to everything. In each situation, you need to determine how, what, how much, and where to listen. You can listen and learn anyplace. Life takes place in little vignettes. At the Cleaners My dry cleaners is remodeling, producing strain on limited parking. The other day, several of us were frustrated when we finally arrived at the counter. One woman said, Are you going to have more parking when all this construction is complete. The wise counter person deferred to the owner standing nearby. The owner responded to the words of the question rather than taking into consideration the frustration in her voice and energy field. His well-rehearsed dissertation gave us plenty of facts: one parking space is lost to the construction, persons pose as customers to try to fool the parking attendant, a plan of parking validation, etc. But the Right-Now-in-the-Moment situation with real-live human beings with emotions and needs was essentially ignored. Had he listened to the information beneath the surface of the words of his customer s question, he would...